- What payment method can I use to purchase tickets?
- How many tickets can I purchase?
- Are there any additional charges for purchasing ticket(s) via Senheng App?
- What should I do if I realised that I purchase the wrong ticket(s) after payment process has completed?
- After purchasing my ticket(s), what will I received?
- Do I have to register before making payments?
- Where can I check my purchase history?
- How long do I need to wait for seat unlock?
What payment method can I use to purchase tickets? #
You can pay with e-wallet included Boost, MAE, TNG, WeChat Pay, GrabPay, Razer and Shopee Pay.
How many tickets can I purchase? #
Max 10 tickets per transaction.
Are there any additional charges for purchasing ticket(s) via Senheng App? #
The ticket rate is same with cinema, no additional charges.
What should I do if I realised that I purchase the wrong ticket(s) after payment process has completed? #
You can reach out to the Cinema Support Team directly for assistance. Please note that any changes is subject to the cinema’s decision depending on a case by case basis.
After purchasing my ticket(s), what will I received? #
QR code will directly issue on WeTix once transaction completed.
You will also receive a confirmation email from WeTix and a confirmation email from cinemas, both emails will include the QR code as well.
Do I have to register before making payments? #
For first time purchase, you are required to register an account by providing email and contact. The registration can be made before you process to payment.
Where can I check my purchase history? #
All your purchase can be found in “Transaction History” under your WeTix Profile.
How long do I need to wait for seat unlock? #
The seat will remain locked for the next 30 minutes if the previous transaction was not complete. Please try again later. Thank you.
