Marketing Ops Executive (Ocard)

Job position

Marketing/Ops Executive (OCARD)

Commercial

Overview

Ocard is a new generation CRM and marketing SaaS platform, using big data and AI designed specifically for offline businesses. Offers a range of digital tools to facilitate this interaction, such as membership management, loyalty points system, online ordering system, CRM and more.

Responsibilities

Responsible for achieving assigned performance targets.
Take a proactive lead in launching and overseeing business development and expansion initiatives to enhance merchant and member engagement.
Effectively address and resolve customer complaints, provide enthusiastic responses to inquiries, and actively maintain and nurture relationships with members.
Initiate and lead projects or campaigns to ensure the continued activity and participation of both merchants and members.
Regularly consolidate and analyze business data, providing strategic insights to departmental leaders for informed decision-making.

Requirements

Substantial 2 years+ experience in large-scale retail or restaurant enterprises.
Priority consideration for candidates with expertise in membership management and membership points system administration.
Proven experience in project leadership, demonstrating exceptional project coordination and operational proficiency.
Strong conceptual understanding of data analysis and marketing.
Demonstrated ability to seek innovative solutions and initiate projects or campaigns to drive merchant and member activity
Educational qualification: university graduates and above