1. Merchant Acquisition

• Develop and execute a strategic plan for merchant partnership acquisition and retention that aligns with company’s overall goals.
• Identify, evaluate, and onboard new merchant partners to expand the company’s customer base and revenue streams.
• Organise meeting and conduct presentation to potential merchant partners.
• Guide and assist merchants on onboarding process.
• Provide training to new merchant on portal & dashboard for both S-Rewards Centre & S-Coin Redemption Centre.
• Monitor industry trends and competitor activities and proactively identify new partnership opportunities.

2. Merchant Management

• Develop and build relationships with merchants to understand their needs and expectations.
• Collaborate with merchants to optimize performance, troubleshoot issues, and identify new opportunities.
• Responsible for merchant supports including:
• Sales & Marketing Supports
• Product/SKU Management Supports
• Promotion Supports
• Sales Supports
• Order Fulfilment Supports
• After Sales Supports
• Merchant Payment Settlement
• Backend Technical Supports
• Work closely with internal team, including product management, marketing and technical support team to ensure successful execution of merchant partners initiatives.
• Responsible to monitor merchant business plan & coach merchant on sales improvements.
• Maintain a deep understanding of the competitive landscape and emerging trends in the industry

• Tracking on merchant’s sales transaction and monthly payment to merchant.
• Tracking on merchant’s cancelation order and refund amount.
• Tracking on S-Coin giveaway/redeemable rate.

Non-Financial Measures:

• Tracking on top merchant ranking.

1. Internal:

• Coordinate with IT team to solve system integration and problems.
• Coordinate with finance team to do settlement/payment to merchants.

2. External:

• Coordinate with appointed service provider for integration.
• Communicate with merchants and keep good relationship with them.

• Bachelor’s degree in business administration, e-commerce or related field.
• 2+ years of experience in merchant partnerships, business development, e-commerce or related field.
• Demonstrated success in developing and executing strategic partnership initiatives.
• Strong negotiation and communication skills, with the ability to build and maintain relationships with key stakeholders.
• Ability to work collaboratively with cross-functional teams in a fast-paced, dynamic environment.